Q. What are some common troubleshooting tips I should be aware of when installing and running patch 1.02?
  • Make sure your system supports the minimum requirements, including operating system. You can find these on the box or at the Age of Empires 3 requirements page.
  • Make sure that your video card, sound card, and network card drivers, as well as router firmware are up to date. Visit you manufactures website for more information.
  • You may want to run scan disk and defragment your hard drive before installing the patch.
  • When you install be sure to turn off any antivirus software, spyware blockers.
  • Undo any edits to files made to age3 game files in the installation folder; default c:program filesage of empires 3
  • Make sure the game is not blocked by any security software while you are playing online.
  • Read through the Age3 tech FAQ located here.
  • For additional support please visit MS Games Support
Q. Do I need to install the 1.01 patch first?
No you do not. You should be able to do a fresh installation from disk, then patch directly to 1.02.

Q. How much free space does the patch require?
The 1.02 patch does require approximately 1.5gig of free space. If you do not have enough space you may encounter an error message during the patch process.

Q. The patch installation froze up?
The patching process may take longer than you expect, be patient and give the patcher more time to complete.

Q. I have been waiting a long time and the patcher did not continue or the patcher stopped unexpectedly; what should I do?
There are a few things that may help out:
  • Make sure you have enough free space. The patch needs approximately 1.5gig of free space to work with during the installation.
  • Defrag your hard disks before installing.
  • Undo any edits that have been made to any age3 game files in the installation folder; default c:program filesage of empires 3. Then restart the patch process.
  • Disable any appications running in the background such as; virus scanners, spyware stoppers, etc.
  • Make a backup before of the My DocumentsMy gamesAge3 folder then delete it, and restart the patch process.
  • Try logging into WindowsXP with a different Administrator account than the one you first tried. You may have to create a brand new administrator user.
  • Completely uninstall the game, remove all game folders from My Documents, then reboot your computer. Log in with an admin user, install the game then launch and update.
Q. I installed the patch but now can not connect to eso, or if I do connect I can not join games
The new patch includes a new version age3.exe file, because of this you might need to tell your firewall or router to allow the new version to pass through. Consult your firewall or router documentation for assistance.

Q. The patch installed ok, but when I try to log into ESO I am told my game version is not supported by ESO. What can I do?
The safest thing to do in is completely uninstall and reinstall the game.

If you feel comfortable using regedit you can manually check which game version is listed in the registry.
Edit your registry at your own risk. Make a backups before editing.
1. Run regedit
2. Browse to HKEY_LOCAL_MACHINESOFTWAREMicrosoftMic rosoft GamesAge of Empires 31.0
3. Look at the version entry. If you properly completed installing the 1.02 patch, then 1.02 should be displayed as the version.
4. If the version number says something other than 1.02, Modify the entry so it does.

Source: http://forum.agecommunity.com/ibb/posts.aspx?postID=64070

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